Often referred to as the heart of logistics, fulfillment is a crucial process that ensures the smooth flow of goods from order to delivery to the end customer.
This crucial step in the logistics cycle is at the heart of the e-commerce boom, as it plays the key role in meeting the increasing demand for online orders.
However, fulfillment goes far beyond the mere storage and shipping of goods. It includes a variety of activities, including inventory management, order fulfillment, packing, shipping and even returns processing.