Fulfillment service for companies
Our fulfillment service includes the receipt of goods with warehousing, the connection to your store or ERP system for automatic order retrieval, the picking of items and shipping to B2B, B2C or D2C customers. You also benefit from our value-added service, such as order tracking and the acceptance of returns directly at the fulfillment center.
Your advantages
If you outsource your fulfillment to us, you can benefit from many advantages.
If there are many tasks to be completed, we can react quickly and deploy more employees for you. Our team has the necessary knowledge and is very experienced in the individual logistics processes and handling, including for Amazon solutions.
Our locations offer an optimal infrastructure to the Port of Hamburg, various shipping centers and Amazon fulfillment centers.
Incoming goods with fast storage of your goods. We own and operate our own warehouses directly outside Hamburg, which are secured and heated. We only charge daily for the storage space actually used.
We offer many years of experience, both as a former online retailer and in logistics for B2B, B2C and D2C online retail. We have experience in handling and preparing products for many different industries.
With our service, we offer your e-commerce business a high level of reliability. From order receipt, picking of goods, professional packaging, daily shipping with various shipping service providers and acceptance of returns.
We do not have a long contract period. We prefer to retain our customers through satisfaction. There is also no minimum volume for orders or storage space.
Our fulfilment services at a glance
With our fulfillment service, we offer various services tailored to the needs of online retailers and manufacturers in e-commerce.
With our interfaces, we can connect many store, Wawi and ERP systems. Orders are automatically retrieved and processed in the warehouse. The storage space is calculated precisely every day based on the item dimensions in the software.
We also offer special fulfillment services, such as individual packaging, packaging fragile goods, managing batches, serial numbers, attributes and best-before dates.
We store your goods in our secured and heated dry warehouse. Once the order has been received, we pick, pack and ship the goods to end customers. We also handle the distribution of goods to wholesalers and retailers on a call-off basis.
We offer you storage of your pallets in our high-bay warehouse. This is particularly suitable if you use us as a temporary storage facility for Amazon or wholesalers. We also offer direct pallet handling.
You deliver your goods to us picked. This can also be from another fulfillment center. We take care of further shipping to your end customers in Germany and throughout Europe.
Sie avisieren Ihre Warenanlieferung in unserem Dashboard, am besten 7 Tage vorher.
Die Spedition liefert die Ware innerhalb unserer Öffnungszeiten an.
We accept the delivery of goods and unload trucks within the regular standing time.
We unpack the load and book the goods into our warehouse management system.
The goods are stored in the warehouse, the assigned goods location.
In the dashboard you can see the status and quantity of the delivered goods.
We prepare the goods supplied by the manufacturer for sale for you.
As a service provider, we offer various services.
≡ Repackaging goods
≡ Removing film
≡ Removing strapping
≡ Repackaging items
≡ Creating product labels
≡ Creating pallet labels
≡ Cleaning items
≡ and much more.
The orders are automatically retrieved from the online store or ERP system and transferred to the employee in the warehouse.
The items in the order are taken from the shelves and brought to the packing table in an assembled state.
The items are professionally packed there.
We also offer sustainable packaging. The cardboard packaging, the filling material, an adhesive paper tape for sealing and the delivery note pocket can all be made of environmentally friendly material.
The cardboard packaging is made from FSC®-certified wood.
The filling paper is made from 100% recycled paper and is licensed with the Blue Angel.
We pack the goods professionally with our or your cardboard packaging. Create the shipping label and hand over the shipment to a shipping service provider or forwarding agent.
We collect shipments from DHL, DPD, UPS and Hermes on a daily basis.
You will see the status sent and the tracking number in the dashboard.
We also pack fragile goods in secure boxes.
Optimum performance Thanks to well-established workflows and processes, we can pick and pack incoming orders by 11 a.m. and ship them regularly on the same day.
≡ Daily dispatch processing
≡ Same day shipping
≡ Worldwide shipping
≡ Environmentally friendly packaging
To ensure that everything runs smoothly and that you can react quickly at all times, we will provide you with a contact person in the warehouse with an extension number. This reduces errors and increases customer satisfaction.
≡ Contact person with direct extension number
≡ Fast response times
≡ Employees trained for your products
≡ Employees in refurbishment
Whether you are a start-up or an SME, our logistics service provides you as a company with all the necessary resources at fair prices and you remain flexible with costs at all times.
≡ Fair graduated pricing
≡ Online store integration
≡ Pick & pack including filling material
≡ Short minimum contract term
≡ Free of order volume
≡ For small and large companies
≡ Already from 1 m³ storage area
≡ Short contract commitment
≡ Small parcels, parcels, merchandise mail
≡ Complete dispatch processing
≡ Taking over the peak loads
≡ Higher customer satisfaction
At Subke, we offer transparent processes. Every service and transaction can be tracked online via our dashboard.
≡ Live dashboard
≡ Tracking code
≡ Update of the package status
≡ Daily updated stock level
≡ Additional expenditure is documented
≡ Detailed billing
≡ Management of the inventory
We package your products entirely according to your wishes and enclose printed inserts on demand.
≡ Own boxes
≡ Own parcel tape
≡ Wrapped as a gift
≡ Inserts, flyers, sticks
≡ Own filling material
≡ Individually printed cards
≡ Own packaging material
We take inventory for the goods you store with us. This saves you a lot of time and effort. We can tell you exactly how many items we have in stock at any time.
We also manage the stock of items in your online store, which is updated automatically.
As a retailer, we offer you returns management. Also for returns from the dropshipping business or from Amazon.
We process returns according to your instructions.
We can carry out a visual inspection, product inspection or a complete refurbishment. This means that your products can be released for sale again after successful grading.
We collect your returns, send them back to you or dispose of the items professionally on request.
We take over the repair of your products.
We prepare your returns for resale (refurbishment) according to a process specified by you and take a photo.
If the goods are in poor condition, we can dispose of them in accordance with regulations or send them back to you at your request.
We offer you an Amazon pre FBA service and optimise the processes for selling on Amazon logistics services. As an Amazon Seller, you lower your costs and reduce your own expenses.
With 15 years of experience in online retail, we can provide you with optimal support. Our employees know the logistical requirements of the fulfilment centre at Amazon very well.
The containers are transported from the port of Hamburg to our fulfillment center in approx. 30 minutes. That saves time and money!
We handle container unloading with pallets or individual parcels.
We scan incoming goods, sort, label, store the goods and prepare them for further dispatch.
Would you like to import your goods into the EU and offer them for sale on the European single market or in the UK?
But you do not have a branch in the EU?
We do not act as an importer ourselves, but work together with a partner company.
In cooperation with your forwarding agent, we will help you with the documents for import and customs clearance.
Specialized fulfillment solutions
We manage the unique serial numbers (MSN) for your products. We can offer you two procedures.
1) We assign the serial number to the product when packing the order. The assigned serial number can be transferred to your store or you will receive an overview later as a .csv download.
2) You assign a serial number to each product beforehand. This is retrieved from the store, which we scan when packing and assign to the order.
We can scan production batches on receipt of goods and assign them to a specific batch. You can assign an MPN (Manufacturer Part Number) to each item.
This gives you as a retailer control of the products delivered and sold in certain batches.
We manage the best before date (BBD) of your goods. We can proceed according to the FIFO principle in the warehouse.
This gives you full control over the perishability of your products
We can manage attributes of your products. Do you have products with different properties? When the order is retrieved, the attributes are also transmitted. Accordingly, we can pick and pack exactly the product you want. The stock quantity decreases in total and the product with the assigned attribute.
Do you offer product bundles in your online store? We manage the stock quantity of the associated individual products. Parts lists are only put together in the picking process. This means that until delivery, it doesn't matter whether you sell the components individually or as a bill of materials. We pick and pack the individual products accordingly and update the inventory.
You can make the number of pieces of your goods divisible in the system. In this way, partial quantities can be sent to the customer. This option offers the possibility to sell 1 kg goods, also optionally in 0.5 kg quantities.
Which industries already use Subke’s service?
Our fulfillment service is used by many industries. In general, e-commerce companies that sell physical goods to retail customers online use fulfillment services. Wholesalers who ship their goods to B2B customers also use our service.
This includes companies that sell clothing, electronics, household goods, jewelry, perfume, toys, sports equipment, pet accessories, tools, SIM cards, wines, beer and many other physical products.
In addition, companies from the food and beverage, health and beauty products, books and magazines sectors also use our fulfillment services.
Some companies in the automotive, aviation and construction industries also use the fulfilment service to ship their spare parts and accessory products with express carriers.
Overall, it can be said that the fulfillment service is used in many different industries where shipping physical products is an important part of the business.
Use Subke as an external 3PL fulfillment partner
As a retailer, you can benefit from the advantages of a fulfillment provider. These include reliablepicking of items, fast shipping, improved order accuracy and scalability of the online business.
Using our solutions as a fulfillment partner reduces the time, cost and effort required for many of the necessary logistical tasks associated with running an e-commerce business.
Depending on your requirements, you can also benefit from our special solutions and experienced Subke GmbH employees who are familiar with the professional storage and packaging of products.
Subke GmbH is strategically located just outside Hamburg and is an experienced 3PL fulfillment service provider.
Many start-ups initially take on the packaging and shipping themselves. However, as order volumes increase, these tasks quickly become a challenge. This is where an external fulfillment center offers an ideal solution: error rates are reduced while customer satisfaction increases.
Whether you send 10 or 1,000 parcels per day – with us as your partner, your e-commerce business can grow flexibly. At the same time, you can reduce your fixed costs by up to 20 %.
FAQ - Fulfillment Service
Do you also offer special services such as filling goodies or enclosing personalized cards?
Yes, this is our core business in the area of “Value-Added Services”. We take over for you:
- Inserting personalized letters, vouchers or advertising material.
- Compilation of gift boxes or goodie bags.
Individual labeling (e.g. with your logo). - Repacking or repackaging.
These services are charged by label, supplement or individually according to time spent.
How transparent is the entire process for me as a retailer?
Full transparency is essential for us. Your personal online dashboard gives you round-the-clock insight into:
Real-time stock levels (with low stock warning).
All incoming orders and their processing status.
Shipping and tracking information.
Returns notification in the returns portal.
A detailed monthly cost overview and statistics.
You retain full control without having to make daily inquiries.
Do I have a contact person in the warehouse?
Yes, you will have your own contact person in our warehouse with a direct telephone extension. If you have a question about an item or shipping, you can respond quickly and call your contact person directly in the warehouse.
What core business is offered in the fulfillment service?
We provide the following fulfillment services for your retail company:
- Goods receipt,
- Preparation of goods,
- Spare parts management,
- Warehousing,
- Order call-off,
- Order picking,
- Packaging,
- Packing,
- Labeling,
- Franking,
- Shipping ,
- Returns processing and
- Refurbishment.
What is a retail customer?
Retail” is an English term meaning “retail trade”. Retail customers are private end consumers who buy products at retail outlets. Retail packaging is product packaging that is specifically intended for retail sale in retail stores.
