- Fulfillment service provider since 2015
- Over 400 satisfied customers
- IHK-prequalified
Responsibilities as a fulfillment service provider
As a fulfillment service provider, we handle the logistics for online retailers, e-commerce startups, and D2C brands, allowing them to focus on their core business.
As an external service provider, we handle product storage, order fulfillment, order picking, and packaging, as well as shipping to customers.
Our three warehouses are located in Germany, just outside Hamburg. We have high-bay racks, shelving units, and a passively cooled storage room in the basement.
We ensure that orders placed by 11 a.m. are processed the same day. You can also arrange a custom cutoff time with us.
Our employees can optimize processes and ensure that your orders are processed quickly and accurately. We also have experienced staff for PRE-FBA and FBM fulfillment for Amazon.
You can use our shipping terms or your own shipping agreement with us.
With us, you can scale your business—whether you’re continuing to grow or run a seasonal business—we offer you a high degree of flexibility. We provide you with the capacity you need without requiring you to invest in additional warehouse space or staff.
This also allows you to respond flexibly to market changes and take advantage of growth opportunities without having to worry about logistical bottlenecks.
Comprehensive Explanation: What Is a Fulfillment Service Provider?
Our service at Subke Fulfillment
Goods receiving & storage
You notify us of your delivery in the dashboard, we unload, check for completeness and damage and book the goods in on the exact day. Only the storage space actually used is invoiced per cubic meter.
Picking & Pick & Pack
Orders are automatically retrieved from your store or ERP system and picked using a scanner in the JTL WMS. Orders received by 11:00 a.m. are usually dispatched on the same day.
Professional packaging
We pack your goods securely - on request with sustainable materials (FSC-certified cardboard, Blue Angel filling paper). We also secure fragile goods.
Shipping via major carriers
Daily shipping via Deutsche Post, DHL, DPD and GLS - nationally and internationally. You can also set up your own shipping account with us.
Returns
We accept returns in the returns portal, check and book them in again according to your specifications, send them back or dispose of them properly.
Refurbishment
We prepare your returns for resale according to your process, including grading and photo.
Customs & international shipping
We export and clear customs daily to Switzerland and other non-EU countries - automatically based on your item master data (HS code, value of goods, country of origin).
Amazon Pre-FBA / FBM
We prepare your merchandise according to the requirements of Amazon fulfillment centers (Pre-FBA Service) and process FBM orders directly.
Cut-off time
We can arrange individual cut-off times to suit your requirements and customer expectations.
Container service
The container reaches our center from the port of Hamburg in approx. 30 minutes. We unload on pallets or piece by piece, scan, label and store. You can find another overview on our Fulfillment Service page.
Start from one package, from 1 m³ storage space. Minimum contract term 6 months - we prefer to bind you through satisfaction rather than gag contracts.
You can reach your fixed contact person directly in the warehouse - this reduces errors and speeds up clarification (processing usually within one working day).
We store our inventory according to the FIFO principle. However, we can also manage best-by dates, lots, and serial numbers.
If we make a mistake, we will refund the cost of incorrectly picked items.
Orders received by 11 a.m. or 2 p.m. will be shipped the same day.
We ship packages daily from Monday through Friday within Germany, to non-EU countries, within the EU, and internationally.
We include the customs documents with the package and work with a customs brokerage firm for shipments valued at over 1,000 €.
Real-time stock levels, processing status, tracking and returns - exportable as CSV/Excel.
Daily storage space calculation, no hidden fees, no set-up costs for the connection.
Subke has its roots in e-commerce - we know your requirements from our own practical experience.
Our Shop & ERP Integrations
- Shopify
- WooCommerce
- Shopware 6
- Gambio
- Squarespace
- billbee
- weclapp
- Xentral
- Afterbuy
- Amazon
- Otto
- ebay
- Department store
- TikTok
- easybill
- TB.ONE
- odoo
Industries that trust us
Our fulfillment services are used by e-commerce companies, wholesalers, and manufacturers across many industries—including
Clothing, electronics, household goods, jewelry, cosmetics & perfume, toys, sports equipment, pet supplies, tools, wine & beverages, and replacement parts for the automotive and construction industries.
We also store dietary supplements and dry, airtight-packaged food items. (Note: No refrigerated storage; no actively climate-controlled warehouse.)
How are fulfillment costs calculated?
Broadly speaking, the costs can be divided into three categories:
- Incoming goods
- Storage of goods
- Outgoing goods
In the goods receipt and goods issue processes, either the single-item pallet, the single-item outer carton, or the individual items are calculated, but not added together.
We calculate the storage fee based on the daily cubic meter volume, using the product dimensions. We charge for pallet storage only if the transaction involves the handling of pallets exclusively.
Returns are calculated per return entry and per item in the return.
We bill for order fulfillment, refurbishment, or inventory counts based on the actual time and labor per employee and per warehouse hour.
Incoming goods
per outer carton, starting atPick & Pack
per order XS starting atAll prices are subject to change and are net, plus costs for packaging and shipping. You can find another overview on our Fulfillment Costs page.
It's that easy to get started - onboarding in 9 steps
Typical onboarding duration – from contract conclusion to go-live: 2-4 weeks – depending on the complexity of your shop/ERP system.
Ready to outsource your logistics?
Customer testimonials
Very good cooperation with Subke GmbH, always nice and friendly on the phone. That's how it should be. We are happy to continue working with the company. Thumbs up. Greetings to Lüneburg.
If I could I would give 10 stars! Always great to work with Mr. Subke!
Overall, I am very pleased with how Subke GmbH has helped me accomplish such large tasks with my shipments. They have helped me know that all my shipments are being kept in a safe and organized condition. I am so grateful to Harald and Nick for all their helpfulness....
Return to Amazon or P and C Retail via Subke GmbH. Only good things can be said about the company Subke GmbH, in particular Mr. Subke, especially regarding the comprehensive, correct AND friendly information about the company's mission.
Very professional team, fast response times, reliable processes and nice employees who know what they are doing. Since we have the warehouse at Subke, shipping has been running smoothly again. I can only recommend them!
After trying out several European 3PL companies, we are very happy to have finally found Subke.
The team knows what it's doing and has a comprehensive understanding of various e-commerce platforms. They are timely, efficient, communicative and adaptable to specific requirements - all essential aspects for a 3PL working with international companies. We are based in Canada and without Subke's help, logistics in the EU and Germany would have been incredibly difficult.
Subke is our number 1 fulfillment service provider. Shipping is reliable and you have a contact person in the warehouse. That is very valuable to us. Subke is very adaptable when it comes to its own processes. Nice team! I can recommend Subke without reservation! 🙂
We are very satisfied, flexible, quick response and also quick competent support for problems that can always happen, highly recommended.
I am very satisfied with the cooperation so far. The contact is very friendly and professional, the onboarding went smoothly and shipping has also gone well so far.
We have been working with Subke for a few months now and I am very satisfied with their services. They provide pre-FBA services for our company. What I particularly appreciate is the personal contact person in the warehouse. In special cases, solutions are sought quickly and pragmatically. Communication runs smoothly
We have been a customer of Subke GmbH for several months and are very satisfied with the cooperation. Communication is very friendly and queries are always answered quickly. The friendly staff and the clearly structured, clean processes in the handling of our fulfillment are particularly positive.
