Sustainable solutions for your products
Refurbishment: Repair – Reconditioning – Recycling at Subke
We take on the refurbishment and repair of products for online retailers, wholesalers and manufacturers.
After receiving the returns at our Fulfillment Center, the products are processed and repaired according to your instructions.
Repairing items is usually more sustainable than disposing of them. However, reconditioning is often a labor-intensive task that we are happy to take on for you. This saves time that you can put to better use in your core business.
As soon as the items have been restored to a resalable condition, they are repackaged, put back into storage and sent to the customer once the order has been received.
What does “refurbishment” mean?
The term refurbishment comes from the English language and is increasingly being used in German. It refers to the preparation, reconditioning, repair or refurbishment of products.
The term is often used in connection with electronic devices such as smartphones, tablets or laptops. However, other products such as golf balls, clothing, toys or furniture can also be refurbished.
In English, refurbishment is also used for the renovation or modernization of buildings.
At Subke, however, we focus exclusively on refurbishing products for dealers.
1. we send the Product to the end customer.
2. The end customer sends the Product back to us.
3. We check the Product .
4. We take over the refurbishment of the Products .
5. The Product is for sale again.
Which items are reconditioned at Subke?
Generally, the returns are repaired by us, which are worthwhile from the seller’s point of view. We charge fixed costs for returns acceptance and visual inspection.
The repair is carried out in agreement with the seller. We discuss the requirements and desired measures with you.
You will receive a permanent employee with a telephone extension who is specially trained for your product.
Our company employs master electricians who can carry out extensive repairs and functional tests on technical equipment.
What refurbishment services do we provide?
At present, for example, we are reconditioning suitcases, routers and kitchen machines.
- We take over the visual and functional inspection.
- A cleaning with your specified cleaning agents.
- Checking cables and connections.
- Reset of the device.
- Replacement of spare parts.
- Foil and pack in a new original box.
- On request with photo of the renewed product.
- Resumption in stock, also as B-goods.
- Items that are defective can be cannibalized for spare parts.
- Professional disposal or return of the goods.
Recycling of returned goods
Unfortunately, not all returns can always be offered for sale again or you generally do not want to as an online retailer.
We will dispose of these goods properly for you. Of course, disposal at the landfill costs money. In return, you save on storage or your own disposal.
As part of our returns management, we can also offer environmentally friendly alternatives to disposing of goods if desired, such as passing them on to stationary retailers or wholesalers at a discount, charities and recycling projects.
Refurbishment of your products
FAQ Refurbishment
What is the difference between refurbishment and repair?
With repair, the items are only repaired. With refurbishment, the items are reconditioned, i.e. cleaned if necessary.
What does refurbishment mean in fulfilment?
Refurbishment refers to the reprocessing of returns.
Items may simply need to be repackaged or cleaned.
However, parts of the item that are missing or damaged can also be replaced before the item is offered for sale again.
Advantages of refurbishment?
Reconditioning, refreshing or polishing has increased greatly in recent years, which is good for the environment.
Before a product is thrown away, in many cases it can be recycled and offered for sale.
This naturally also reduces the online retailer's procurement costs.
Refurbishment for remissions?
If goods are returned by wholesalers such as Amazon, the reconditioning of the goods consists of checking, sorting, repackaging and relabeling the goods.
We can accept your returns EU-wide, in the UK and the USA.
What does the refurbishment cost?
As each product has to be handled differently, it is not possible to quote a fixed price. We calculate the refurbishment according to the actual costs incurred, per warehouse specialist and working hour.
